Know Your Source aspires to be the most comprehensive business-to-business distributor of premium, holistic health products used by complementary medicine practitioners in the United States (e.g., massage therapists, chiropractors, holistic MDs, acupuncturists). The founder is on a mission to build a trend-setting, socially engaged and profitable wellness product company unlike anything in the marketplace. Know Your Source is a start-up company with considerable momentum and support behind it. Investors include Gardener’s Supply Company and Seventh Generation.

We seek someone to join our outstanding foundation team. As a ground floor opportunity with considerable long-term potential, this position is designed to expand in parallel with the company. Advancement along the following trajectory will be contingent on your ability, initiative and ambition. As the company grows, so will its systems and processes; so will you; and so will your role.

At launch and for a long time after, everyone in the company will answer customer questions and take orders. However you will be the primary customer champion and leader. When you are not talking to customers, servicing accounts, and handling orders, you will be establishing standard operating procedures in anticipation of growth. Or you’ll be helping out wherever help is needed.

You will lead the role of hiring your first team members -- who you will delegate some of your responsibilities to – as you begin to institutionalize process and workflow. The quality of service we offer our customers is directly related to the quality of people on our "front line" – all those positions that interact directly with our clients. As such, our company will need to develop an effective and reliable recruiting and hiring process to ensure that we add "A" players to our growing organization.

With market feedback available, you will develop a two-to-five-year sales strategy. With product knowledge under your belt, you will also begin to create a comprehensive training program for new and current customer service representatives. Key performance metrics will be instituted, managed and communicated.

You will find yourself in a management position as you motivate, lead, coach, schedule, measure and improve all aspects of the customer experience.

There are two sets of qualifications for this position: (1) essential and (2) desired. The desired skills are preferred but not mandatory as they can be learned on the job.

• Prior experience in an inbound call center environment
• Excellent customer service orientation
• Experience and demonstrated ability to manage others with interpersonal grace
• An outgoing, can-do personality where challenges are embraced with the same vigor and courage you approach your personal endeavors
• Ability to learn on the fly, and do so efficiently and effectively
• Solid critical thinking and reasoning skills as demonstrated by an undergraduate degree, with consideration paid to coursework, institution and overall performance
• Innate analytic ability, with reasonable comfort working with quantitative data (i.e., metrics)
• Up-to-date computer proficiency
• Strong verbal, writing and interpersonal skills
• Sound character and ethical judgment
• Organized and detail oriented yet comfortable with ambiguity
• Self-directed and disciplined
• Insatiable curiosity combined with desire to learn new things, be challenged and realize your professional potential
• Sense of humor and humility combined with unabashed ambition
• Ability to "roll up your sleeves" and get stuff done

• Direct marketing (catalog/web)
• Inbound sales
• Product trainer
• Call center technology and management
• Corporate account management

Salary: 35 – 40 starting + bonus w/ the chance to participate in the company’s long term growth

Health: Cigna HealthCare Open Access Plus or Health Savings Account contribution

If you’re up for the challenge, we want to hear from you. Please send a resume and thoughtful cover letter highlighting your qualifications, interest and goals. Be prepared to submit a writing and analytic sample, and references.

Start Date
May 1 or earlier

Douglas "Las" Wengell, Founder/CEO